Via Spiga Shoes

Frequently Asked Questions

Shopping on ViaSpiga.com

How do I find a particular style?

Search by Category: Begin by clicking the Via Spiga logo at the top of the home page. Choose a collection, then choose your desired category: women’s shoes, men’s shoes, outerwear, handbags or accessories. You may then narrow by style.

Search by Name or Keyword: If you know the style name of your item or a keyword, use the Search box at the top of the page.

Do you price match?

ViaSpiga.com does not price match.

Do you accept back orders?

Unfortunately we are unable to offer back orders.

Can I be contacted when a certain size, color or style is available?

At this time, we are unable to contact customers when styles become available.

Do you have a catalog?
ViaSpiga.com is strictly an online retailer and does not publish a catalog.

Shipping Policy and Returns

How do I return my order(s)?
An order summary will be mailed to your billing address separately from your order. This order summary will include a pre-addressed shipping label. You may also request a return shipping label by mail by calling toll free at 888-246-1380.

If you need to make a return, please follow these steps:

1. Re-package your order and place the return information inside the box. The return form is located at the bottom of the return shipping label. Click here for a printable version of the return shipping label.

2. Write your order number, available in the My Account section of ViaSpiga.com, on the return shipping label. Affix the return shipping label to the outside of the box. Return shipping costs are the customer’s responsibility. We cannot accept C.O.D. packages. Shipping charges will not be refunded. We recommend that you insure your return or send it in a traceable method. ViaSpiga.com is not responsible for returns until they are received in our warehouse.

3. Return your package through the carrier of your choice. Please note: Customers are responsible for the safe return of merchandise.

Did you receive a gift from ViaSpiga.com and need to return it?
Please follow the instructions above to return your order.

How do I make an exchange?

ViaSpiga.com is unable to make exchanges. If you desire another style or color, we invite you to revisit ViaSpiga.com to make a purchase.

How much do you charge for shipping?

ViaSpiga.com offers $10 flat-rate standard ground shipping plus $2 each additional item on all orders within the continental U.S.

Do you offer expedited shipping?

ViaSpiga.com does not offer expedited shipping.

When should I expect delivery?
Standard shipping will arrive in 5-7 business days.

ViaSpiga.com ships Monday through Friday, excluding national and federal holidays, to addresses in the continental U.S. We cannot deliver to Alaska, Hawaii, P.O. boxes or military APO/FPO addresses.

May I cancel my order?

Once your order is in our system, we are unable to cancel it.

How long will the return process take?

Most returns are processed within 5 business days once we receive your item. Depending upon your card’s issuer, it may take up to two billing cycles for your credit to appear on your credit or debit card statement.

We’ll keep you in the know with a confirmation email when your return has been processed.

Do you ship to addresses outside the U.S.?
We ship only to U.S. addresses at this time, excluding Alaska and Hawaii.
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