Shipping Policy and Returns
How do I return my order(s)?
You may return your unworn shoes within 60 days for a refund. ViaSpiga.com offers free returns for U.S. customers. To request a postage-paid return label and packing slip, please click here.
Please note: Item(s) must be returned in the original brand box (packaging). ViaSpiga.com does not offer exchanges. You will only receive a refund for the returned items. If a new item or size is desired, we recommend placing a new order at your convenience.
Once you have re-packaged your order in its original packaging, place your packing slip inside the box and affix the return shipping label to the outside of the box. Each individual package should have a unique tracking label. Do not copy labels and place them on different boxes.
How do I make an exchange?
ViaSpiga.com is unable to make exchanges. If you desire another style or color, we invite you to revisit ViaSpiga.com to make a purchase.
How much do you charge for shipping?
ViaSpiga.com offers FREE GROUND SHIPPING on all orders within the continental U.S.
Do you offer expedited shipping?
ViaSpiga.com does not offer expedited shipping.
When should I expect delivery?
Standard Ground shipping will arrive in 5 to 7 business days.
We do not deliver for ViaSpiga.com on Saturdays, Sundays or on national and federal holidays.
Monday through Friday, excluding national and federal holidays, to addresses in the continental U.S. We cannot deliver
to Alaska, Hawaii, P.O. boxes or military APO/FPO addresses.
May I cancel my order?
Once your order is in our system, we are unable to cancel it.
How long will the return process take?
- Refunds will be processed to the original method of payment within 10 business days.
- The warehouse will inspect merchandise sent back for a refund and reserves the right to reject returns.
- Once the return has been processed, you will receive a return email confirmation.
- Depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.
Do you ship to addresses outside the U.S.?
We ship only to U.S. addresses at this time, excluding Alaska and Hawaii.